Products
Do you do Gift wrapping?
We sure do! Just add as many gift bags as you need for your order🎁 Find the gift bags here.⬅️
Can I personalize my order with my name?
Yes you can! We offer personalization on all our products. You can find out more by clicking here⬅️
Is everything handmade?
Yes it is👍 ! People often ask us this question and are surprised. This is because we have such a big variety of different products that are all handmade with an intricate 3D quality that we are famous for. We pride ourselves as craftspeople and are dedicated to our craft, creating products that make our customers very happy 🤗
Do you repair products?
Our products are created with long lasting strength and durability in mind. Its why we ensure we use only a selection of specific, high quality leathers and materials. However, In the event that your product becomes damaged, we do offer repairs. Please send us an email with photos and a brief description of what happened/is wrong with the product and we will get back to you !
Please contact us by filling out this form.
Leather
What kind of leather do you use?
We use 100% Genuine Full grain cow hide leather that is made in Japan. If you would like to find out more, you can by clicking here ⬅️
Visit us
Do you have a store I can visit?
Yes we do 👍Our store is located near Funabashi, Chiba. You can find more information by clicking here ⬅️
You can also watch our video tutorial on our instagram to see how to get to Vanca Store.
Can I personalize my products in store?
Yes you can, they follow the same guidelines as our personalization option for online purchases. You can view those by clicking here ⬅️
Customers who purchase in store with personalization before 3 pm will receive their finished personalized products on the same day.
I don't speak any Japanese😰. Is English ok?
That's completely fine! We have English speaking staff that would love to talk with you 😁
Wholesale
Can I become a distributor of Vanca Products?
Yes you can ✅ We have information as well as the terms and conditions on the following page. Click here
Collabaration
Can you create products for my business?
We do not create custom designs, however we can create custom stamps and press them into our existing products.
This is a popular service for businesses. They will provide us with their company logo, which we stamp into the products they wish.
The minimum total order quantity is 200 units.
Please send us an email with your idea as well as any reference imagery for the stamp and we will be happy to help 😁
Shipping, Returns and Refunds
How long will my order take to arrive?
All orders are processed from our business in Funabashi, Chiba, Japan.
We pack and ship your order within 1-2 days of you placing it.
We strive our very best to have orders arrive to customers as soon as possible. We use Japan Post, DHL or EMS depending on the order type. We provide a tracking number with all orders made.
We are always happy to help so if you have any issues please contact us through the following form.
How do I request a refund?
We offer full refunds on eligible cases.
Please read our product terms and conditions first. Then proceed to our refund request form if you wish to request a refund.
Do you offer exchanges?
Exchanges are available, however sadly we can not cover shipping costs involved with returning your product to our business.
If you wish to exchange a product please get in contact with us here. ⬅️
Will I be charged a Trade tax/Tarrif?
Please note that due to recent changes in international trade, some countries may incur a trade/customs tax depending on their governments trade relationship with Japan government.
This fee is calculated and charged by the customer countries authorities.
We apologise as this is out of our control but we will do our very best to help you!