Privacy policy

Last updated: May 7, 2026

VANCA CRAFT, INC. (referred to as "we", "us", or "our") operates this website (including all related information, content, features, tools, products, and services, collectively referred to as the "Service") to provide you with a shopping experience.

This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit, use, or make a purchase from our Service, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of personal information.

By using or accessing the Service, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

The term "Personal Information" refers to information that identifies or can be reasonably associated with you or another individual. It does not include information that has been anonymized or de-identified so that it can no longer be associated with you. We and our system provider, Shopify, collect the following types of information:

  • Information Provided Directly by You: This includes contact information (such as your name, shipping address, billing address, phone number, and email address), order information (such as items purchased and payment confirmation processed securely), and any information you provide when communicating with our customer support.
  • Information Collected Automatically: When you access the Service, we automatically collect certain information about your device and interaction with our site, such as browser type, IP address, and how you navigate the website.
  • Information from Third Parties: We may receive information from service providers who collect information on our behalf, such as Shopify.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Services: Processing your payments, fulfilling your orders, arranging for shipping, and providing you with order and invoice confirmations.
  • Personalization Services: Handling specific details, such as names or messages, requested for our "Free Personalization" service on handmade products.
  • Customer Communication: Responding to your inquiries, providing customer support, and sending you updates regarding your order status.
  • Marketing and Improvement: Enhancing our Service and website performance based on how users interact with our site.
  • Security and Compliance: Protecting against fraudulent transactions, ensuring the security of our Service, and complying with applicable legal, tax, and regulatory obligations.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: To vendors who perform services on our behalf, including Shopify (e-commerce platform), shipping carriers (such as DHL and Japan Post), and payment processing partners.
  • Business Partners: To partners involved in providing specific products or services to you at your request.
  • Legal Requirements: To comply with applicable laws and regulations, or to respond to a subpoena, search warrant, or other lawful request for information we receive.
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets.

4. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than Japan, including the United States, by our service provider Shopify. We ensure that such transfers are conducted in accordance with applicable privacy laws and that your information remains protected.

5. External Services and Links

Our Service may contain links to websites or features operated by third parties. We are not responsible for the privacy practices, security, or accuracy of the information contained on these external sites. We encourage you to read the privacy policies of any third-party services you access.

6. Children's Data

The Service is not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information promptly.

7. Security and Retention of Your Information

We and Shopify implement appropriate technical and organizational security measures to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access/Know: The right to request a copy of the personal information we hold about you.
  • Right to Deletion: The right to request that we delete your personal information.
  • Right to Correction: The right to request that we correct inaccurate or incomplete information.
  • Right to Portability: The right to receive a copy of your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date at the top.

10. Contact Information

For more information about our privacy practices, or if you have questions or complaints, please contact us:

  • Trade Name: VANCA CRAFT, INC.
  • Operational Manager: Kon Tanaka
  • Address: 1-23-24 Higashinakayama, Funabashi, Chiba 273-0036, Japan
  • Email: info@vancajapan.com
  • Phone: +81-47-336-1345